How to get help in windows 10

Windows 10 is the most recent operating system released by Microsoft for Windows computers. In this article, you will know how to get help in windows 10.

Building on and improving upon what was generally considered to be a disastrous previous operating system with Windows 8, Windows 10 is far more accessible for its users.

Reverting to the traditional desktop format adopted in every Windows operating system up until Windows 8, the new features have been crafted with usability and simplicity in mind.

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Even though it’s easier to get around, you may still need help navigating the at-times complex range of issues that arise with Windows 10. It’s different in many ways to its predecessors, so will take some getting used too. Thankfully, it’s also in many ways the most user-friendly operating system Windows has ever produced.

Whether your computer came with it pre-installed or you need to install Windows 10, this article will assist you in finding whatever help you may need following the update to Windows 10.

Win 10 Upgrade

Before getting to any issues you may have with Windows 10, we will first assist you with any help you may need in finding help getting Windows 10 onto your computer.

If you’re still using a Windows 7 or Windows 8 operating system on your computer and still looking on how to get help in windows 10, you have no doubt got the “free upgrade to Windows 10” notification. In a similar way to the upgrade to Windows 8.1, when it became available owners of certain Windows devices could upgrade to Windows 10 free – you will need to pay now, however.

If you want to update Windows 7 to Windows 10, for example, and have not been notified that a free update is pending, you will need to pay. It is $119 for the Home version, and if you want to upgrade to Windows 10 Pro, it will cost you $199 (if you’re wondering which one best suits your needs, consult the Windows 10 upgrade advisor, which can be found online).

If you aren’t eligible for the Windows 10 free update, it may still be worth considering. The operating system builds upon its predecessors in almost every way, and is more accessible. There are also many apps and browsers that are optimised for Windows 10, so upgrading may be beneficial in the long term.

So how do you make the move from Windows 7/8/8.1 to Windows 10? There are a few ways.

  1. You will have got the Windows 10 update notification. Follow its instructions.
  2. You can go to and download the upgrade tool, which will guide you through the process.
  3. You can do a Windows 10 USB install, which is performed the same way as a usual download except from a USB and saves you having to wait if you want to download to multiple devices and…
  4. Some Windows computers already have Windows 10 downloaded, it’s only a matter of installing it. Check your control panel and see if the file is already there.

Whichever way you choose to install the update, be sure to give 1-2 hours of time for it to take place. This is over a relatively fast internet connection, because it takes quite a while to copy everything over and install the new operating system.

During this installation time, you will be unable to use your computer, so be wary of this before you begin downloading.

Once you’ve gotten to the installation stage, it is generally just a waiting phase. If, however you get a pop-up telling you that the Windows 10 Update failed, there may be an issue with your internet connection and your operating system will not become a Windows 10 computer until this has been amended.

The Windows 10 error will prevent you from doing the upgrade Windows 7 to 10 or the upgrade Windows 8.1 to 10 but the Windows 10 upgrade problems can usually be resolved by restarting your computer, and reattempting to perform the installation.

If problems persist, contact Windows 10 tech support through some of the means mentioned further down the article.

When upgrading operating systems, there will be some minor and some major changes. For one, Internet Explorer is no more, so you will not have access to your bookmarks until you import them to the new Microsoft Edge.

Also, any files that you had previously set to open from 3rd party applications will revert to opening them in their original default ways.

Here is a video that explains some of the changes you will experience once you’ve made the switch, and how to get around and resolve them:

Now that you’ve got the new operating system downloaded, installed and up and running, you may need help for any number of reasons. Thankfully Windows 10 has many ways to help you out if you’re unsure about something, and some of the many ways are listed below.


The desktop search box located on the bottom left corner (beside the windows logo) is a massive improvement on previous iterations search bars and is generally very helpful

If you’re having any issues with Windows 10, the search box should be the first place you go. It may not resolve your issue, but more times than not it will lead you in the right direction.

By clicking the magnifying glass icon in the left-hand corner of the screen, you will open the search box. You can then search for whatever issue, application or file you’re looking for.

Can’t find a file but know what it is called? Type the name into the search box and it will appear. Know the name of a folder, but not the name of a file, and want to find it? Type it in, and the search box will bring it to you immediately.

The same can be said for finding applications – if you want quick access to an application that you can’t find on your desktop, type it into the search box and it will appear. If you don’t have the application you’re searching for, but there is a similar one available on the Windows App Store, it will also appear here and will link you to a download.

When searching for files or help in the search bar and you’re getting too many results to track, it is possible to filter down what you search for (e.g. Video, music, photos) so that it can be found handier.

The search box also gives Windows 10 users access to one of the operating systems most intuitive and useful new features: Cortana.

Cortana - Use it to get help in windows 10

Cortana Photo

Cortana can help you on how to get help in windows 10. Cortana is a virtual assistant for Windows 10 users. It is like Siri, the Virtual Assistant for Apple devices, in that it can complete tasks for you through vocal commands (to use Cortana you will need a microphone, either built into or connected to your computer).

To access Cortana, all you must do is click on the search bar and you’ll see the Cortana icon. If it is the first time you’re using the feature, you must allow it permission to access your Microphone. Once you have done so, this will open a host of new features for you.

Users can ask Cortana to do all the features the Search bar can and more. If you want to set a reminder or alarm for a certain date or time, ask Cortana to do it: just say “Set date/time for…” and it will be done.

It can also be used in helping resolve problems with Windows 10. If you have a problem, query it with Cortana – for example, if your internet is slow, ask Cortana “Why is my internet slow?” and it will do a check for you and provide troubleshooting or answers.

You can also use Cortana to search the web. If you ask it a question it does not have the answer too immediately, it can search through the internet and hopefully provide you with assistance this way.

The more you use Cortana, the more personal it will become. It becomes more familiar with you and the questions you ask, the apps you use and the things you may be looking for.

As well as helping you resolve issues and find things, you can also use Cortana to check real-time news and weather; track packages, teams, flights and interests; and much, much more.

This helpful short video from Microsoft will hopefully give you an idea of just how useful the Search Box and Cortana can be when using Windows 10.

Sadly, not all areas and regions have access to Cortana yet, so not everybody will be able to use the handy feature. For those who can’t make use of Microsoft’s new virtual assistant, there’s still the old-fashioned way of getting help from your computer: the F1 button.

Get help in windows 10 using F1 Button

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With Windows 10, the F1 button is always helpful and worth keeping in mind.

If you’re familiar with any iteration of Windows operating system, you will know that the F1 button is the “help” button.

Usually located above the number keys on a traditional keyboard, you should have f-numbers. The first of these buttons, F1, provides with assistance in many applications and browsers.

By pressing F1 while you’re on a webpage such as this one, you will be given guides on how to perform many tasks. If you’re ever stuck while using your computer, do not hesitate to press F1 and see if the answer to your query is there.

On a webpage, for example, pressing F1 will give you a litany of advice on whatever issue you may have encountered. Whether you want to get rid of unwanted pop-up ads, understand why the page you’re looking at keeps crashing or how to delete your browsing history, the F1 button will explain to you clearly what you need to do and how you can do it.

As mentioned, this function also works in many applications, so if you’re having a problem using, for example, Microsoft Word, press F1 and the “help” section will open. You may then type in your query, whatever it may be.

Independent Windows 10 Blogs and Forums

As Windows 10 is such a universally used operating system, there are thousands of independent blogs and forums that can often help with what may seem like specific problems.

Because of so many people are using the operating system, it is rare that somebody will not have encountered the same problem as you’re having, so it is worth checking on one of these outlets to see if your issue has already been solved.

Some forums can be very helpful, so if you have been unable to resolve your issue through other means, it oud be worth posing your question to one of them. Simply outline exactly what issues you’re having, be it technical, installation, software or hardware problems.

Some highly active and maintained Windows 10 forums are Ten Forums ( and Windows 10 Forums (, these are best to get help with in windows 10

Have a look through websites like these or similar websites and you’re likely to find something that will at the very least set you in the right direction in relation to solving whatever issues you may be having with the operating system.

While forums can be very helpful, you may need to give some of your computer details to good Samaritans so that they will be able to assist you. Even though this is the case, never give away your private and confidential details or website or computer passwords, as they could be mishandled.

If reading about an issue isn’t working for you, perhaps visualising it will. That’s where the next aid comes in handy: YouTube.

Get help in windows 10 by watching Youtube videos

A great way of seeing how to resolve an issue with Windows 10 is watching a tutorial for it on YouTube. There is a huge library of videos that are produced solely to assist people with issues that may be having with Windows 10.

With the change in any operating system comes a large amount of getting used to for Windows users. YouTube video creators make this transition easier by creating helpful guides and step-by-step resolution videos.

YouTube videos tutorials can be a great way to get around a problem with Windows 10. Easy to follow audio and visual guides, that you can stop and start as you please, make it an ideal way to navigate through any issues you’re having with the operating system.

Simply go to YouTube and search for the issue you’re having. If you do not entirely know what the problem is, and are trying to figure out what is wrong as well as how to fix it, type in the symptoms and, who knows, you may find a match.

Here is an example of the kind of videos you can come across while looking for help on Windows 10:

Get Help With Control Panel and Settings

If there’s something that doesn’t seem quite right but you can’t put your finger on it, it can often be a good idea to check out the Control Panel.

As is the case with all Windows operating systems, the Control Panel is the program/app that allows the users to change elements within the computer.

If you want to see your installed programs and make alterations, you can do that here. If you want to look at what external devices such as printers and speakers are running on the computer, you can find that here. If you want to change the language, theme, brightness or plenty more things, there all in the Control Panel.

It might not provide the answer to whatever help you need in Windows 10, but it’s sometimes a good place to start. To find the Control Panel, simply look for it in the Start Menu or type it into the above-mentioned Search Box.

Tech Support

If you’re old-school, and cannot find any help from any of the above-mentioned options, it could be worth making use of the Microsoft technical support team.

The link to the Microsoft Contact page and Virtual Assistant can be found here:

There are several ways you can do this, but perhaps the most novel new way is the virtual assistant. This is a text based way of helping you with your problems, where your questions will be answered straight away.

Simply write down your issue, press send, and you will get advice on what to do next in relation to your problem.

The virtual assistant is a new form of assistance from Microsoft and is still in an early stage, so may have some teething problems or be unable to assists you. If this is the case, do not be dismayed, there are other forms of technical support available from Microsoft.

If the virtual assistant is unable to solve your problems, it will refer you to the phone support, which will allow you to talk to a person on the Microsoft technical support team. They will try and assist you with your problem step-by-step over the phone.

Sometimes, during busy time periods, Microsoft will be unable to assist you immediately with how to get help in windows 10, but there is an option to leave your number and they will call you back and assist you, which is usually within a short amount of time and saves you the hassle of having to stay on the line queuing.

By clearly explaining whatever you issue you’re having with your computer and collaborating with the person you’re speaking with from tech support, hopefully you will be able to resolve your problem.

Microsoft In-Store Help and Personal Training

If it easier for you to get to a physical Microsoft store, you could also do this for getting help with your Windows 10 operating system issue. This option will not be available to everybody, but for those that it is it may provide a quick-fix to your issue.

If there is a store located near you - which you can find out here: - then bringing your computer there will give you the option of a one-on-one consultation.

Consultations can be scheduled online, and in doing so, you will be creating an appointment with a Microsoft expert that will hopefully be able to give you an understanding of what the issue with your computer or Windows 10 operating system is and offer recommendations on how this problem could be resolved.

Another option that is open to you in terms of assistance directly from Microsoft is their Personal Training options.

By making use of Microsoft’s personal training, you will get dedicated access to Microsoft’s team of experts, where you can get a 1 hour training session for $49 or a yearlong subscription to the service for $99.

Again, to make use of this service you will need a physical Microsoft store in your area. You can make an appointment and search for a store through this link:

These in-store options can be incredibly helpful, although are only recommendable if you have exhausted the other options as they are generally far more expensive.


Overall, Windows 10 improves on its predecessors and is easier to get help within windows 10 but of course this isn’t always the case.

Hopefully from this article you can see that there are many places you can go for help when it comes to the Windows 10 operating system.

As is the case with any new operating system – especially Windows – there are many familiar elements but it will take some time to get used to some of the new features.

If you’ve found yourself at an impasse and don’t know how to continue or are getting nowhere, there are several means of circumnavigating the problem.

You could go to the search box or your virtual assistant Cortana; you could press the F1 button; you can check the web or watch YouTube tutorials; or you could go directly to technical support. Whatever your issue when it comes to Windows 10, there are plenty of tools at your disposal to help you fix the problem.